This Privacy Policy describes how EDUNEX (“we”, “us”, or “our”), acting as a Data Fiduciary where applicable, collects and processes personal data in accordance with India's Digital Personal Data Protection Act, 2023 (“DPDP Act”).
1. Who We Are & Contact Details
EDUNEX is based at Ward 15, Phulwari Sharif, Patna, Bihar, India. If you have questions about this policy or our data practices, contact us at support@edunexservices.in.
2. What Personal Data We Collect and Why
We collect the following personal data through website forms and service interactions:
- Name: to identify you and respond to your request. Lawful basis: consent and steps requested by you before entering service engagement.
- Email address: to communicate service updates, responses, and support. Lawful basis: consent and fulfillment of requested services.
- Phone number: to provide callback support and project coordination. Lawful basis: consent and service delivery.
- Business details: to evaluate your requirements, including GST/compliance support documentation when you engage us for such services. Lawful basis: consent, compliance with applicable legal obligations, and service contract performance.
- Usage data: collected via Google Analytics (such as pages visited and device/browser metadata) to improve website performance and user experience. Lawful basis: consent (via cookie preferences where applicable) and legitimate use for service improvement.
3. How We Use Your Data
We use personal data to:
- Respond to enquiries, callbacks, and support requests.
- Assess project scope and provide proposals/quotations.
- Deliver software, GST, and compliance-related services.
- Maintain records for invoicing, audit, and legal compliance.
- Improve website content, performance, and conversion flows.
- Communicate operational notices relevant to your request or active engagement.
4. Data Retention Period
We retain personal data only for as long as necessary for the stated purpose or legal compliance:
- Contact form data (name, email, phone, initial business query): up to 24 months from last meaningful interaction.
- Client account and project records: duration of engagement + 8 years for contractual, tax, and accounting compliance.
- GST/compliance documents provided by clients: retained for engagement duration + up to 8 years, unless a longer statutory retention is required.
- Analytics/cookie identifiers: as configured in analytics and cookie systems, generally up to 14 months.
5. Third-Party Sharing
We may share data with trusted third parties strictly for service operation and legal compliance, including:
- Google Analytics: for aggregated website analytics and performance measurement.
- Hosting and infrastructure providers: to host this website and maintain service reliability.
- Compliance/service processors: where required to deliver GST or compliance workflows under client instructions.
- Regulatory or legal authorities: when required by applicable law or lawful order.
6. Your Rights Under the DPDP Act, 2023
As a Data Principal, you have the right to:
- Access: request a summary of personal data we process about you.
- Correction and erasure: request correction of inaccurate data and erasure of data no longer necessary, subject to legal obligations.
- Grievance redressal: lodge a grievance regarding our processing of your data.
- Nominate: nominate another person to exercise your rights in accordance with the DPDP Act.
If your grievance is not resolved satisfactorily, you may seek further remedy through the Data Protection Board of India as per applicable law.
7. Grievance Officer
Designation: Grievance Officer, EDUNEX
Email: support@edunexservices.in
Response timeline: We aim to acknowledge and respond within 30 days of receiving your grievance.
8. Cookies Policy Summary
We use cookies and similar technologies for essential website functionality, analytics, and user experience improvements. Read our full Cookies Policy at /cookies.
9. Policy Update Procedure
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Updates will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through appropriate website notices or direct communication where required.
10. Last Updated
April 2026