Loading page content...
Loading page content...
150 patients a day, one paper register, and a waiting room that sounded like a fish market.
Client
Gaya Ortho Clinic
Industry
Healthcare
Timeline
4 weeks
Gaya Ortho Clinic is a busy private orthopaedic clinic in Gaya seeing 150+ patients daily across morning and evening OPD slots. With no token system in place, patients physically argued over queue placement the moment they walked in.
Returning patients - who made up nearly 60% of daily footfall - had to wait 10+ minutes while reception staff searched through filing cabinets for their paper case files. The doctor was losing 25–30% of every consultation slot to admin overhead before the patient even sat down.
We built a tablet-based reception app that creates a digital patient profile in under 30 seconds. A wall-mounted TV in the waiting area displays the live token queue - visible to everyone, updated in real time. No shouting. No disputes. Returning patients are located by phone number in 2 seconds. The doctor sees a full consultation history before the patient walks in. SMS reminders go out automatically 2 hours before each appointment slot.
“We set up the TV, computers, and software in a single day. We stayed on-site through the first week so the receptionist could ask questions in real time - not over a phone call three days later.”
Dr. R.K. Verma
Head Doctor, Gaya Ortho Clinic
The receptionist went from a handwritten register to the digital system within 3 days - with zero disruption to morning OPD.